Business continuity during lockdown
Coronavirus lockdown worldwide has forced businesses to close the doors of their offices and operate from home. In such a scenario, it is indeed impossible to attend calls on landlines installed in office premises. Thankfully, there is a quick way around - cloud phone system.
With the cloud phone system, you can route all your business calls from landlines to mobile phones of your support executives, empowering them to work from home and keep your business up and running efficiently.
Ensure safety with social distancing
In the COVID-19 scenario, the priority for us all is to keep ourselves and the community safe from Coronavirus. While we are not health scientists, we all can help to slow down the pace of Corona spread by practicing social distancing and do all the possible work staying at home.
With the cloud phone system, you don’t need your employees to stick to their office desk to attend calls. All your employees can attend calls on their mobiles, from the comfort and safety of their home.
Switch to cloud in minutes with smooth migration
One of the best things about the cloud phone system is that the landlines can be easily migrated to this cloud-based technology. The whole process can be completed in a few minutes. If your organization has been floating landline numbers for years, don’t worry. You can still move to the cloud phone system. All your incoming calls shall be adequately routed from landlines to the cloud phone and you will not miss a single call ever.
Zero hardware requirement
Unlike traditional business phones and landlines, the cloud phone system is a cloud-based technology and doesn’t need setup of any hardware. Due to its cloud-based dependency, the cloud phone system can be deployed instantly with low investment.
Bring mobility to your business with portability and scalability
Calls on cloud phone systems can be attended from your mobile, tablet, PC, or any other device. Your sales and customer support can work remotely and don’t need to be in the office to take calls from customers or prospects. Further, you can add as many agents as your company needs behind a single number, making it a highly scalable solution.
Live call transfer facility
With the built-in intercom and live call transfer facility in the cloud phone system, you can easily transfer calls from one agent or department to another by dialing the desired extension. It helps improve overall customer experience by helping them get the resolution to their queries with a single call.
The Cloud phone system is a pay-as-you-go subscription-based service. There is no requirement for any capital expenditure or installation charges. All you need to do is pay a monthly subscription fee, which is very low in comparison to landlines and traditional phone systems.
Remote supervision with the live panel and detailed call analytics
Cloud phone system comes prepackaged with a live panel which offers valuable features like real-time call tracking, call recording, and detailed call analytics that can be used to make well-informed business decisions. With live panel, you can remotely supervise your sales and support team by checking the number of calls received, attended, missed and how much daily time your executives are spending on calls. For performance check-ups, you can also hear call recordings securely stored in the cloud.
Keep track of your business calls with real-time insights on incoming, attended, missed, and outgoing calls and ensure timely follow-up on the missed calls.
You can go through the call recordings for the performance review of your existing sales and support agents and the training of new personnel.
In MyOperator live panel, you can access features like live call transfer, call forwarding, click to call, and complete call logs from any device or location.
For simplified business communication, MyOperator cloud phone system can be integrated with leading CRM softwares, including ZOHO and Freshdesk, in a few clicks.
Call routing enables you to transfer incoming calls to the right department and person based on factors like location, time, and agent availability.
Ready to power up your teams for work from home?
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.