Callers are greeted with a professional and custom voice message available in different languages.
Calls are directly transferred to their concerned department basis the caller's input in the IVR menu.
Customers calls are connected with the right agent depending on their requirement, location or time.
Agents are free to receive/make calls from their mobile with no dependency on landline systems.
IVR attends all calls round-the-clock providing the required information and also takes the voicemails.
Callers are connected with their concerned agent within seconds without waiting on-hold for long.
Reduce manual effort and time
Virtual receptionist is an IVR solution that manages your business calls automatically. Callers connect with their concerned department directly with their input in the IVR menu. This saves the need for your agents to manually hand over the call to another department. This eliminates your manual intervention to handle customer calls and brings automation to your business call management.
Provide faster on-call service
The cloud-based virtual receptionist routes your customer calls to the concerned department directly basis the callers’ input in telephonic menu. It saves your callers’ time to connect with the right agent and thus, provides them faster on-call resolution. This even reduces the caller’s time to wait on-hold and thus, upgrades their calling experience.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.