Effectively track and monitor all your customer calls and your agents' performance on them.
Connect your callers directly with their concerned department basis their input in the IVR menu.
Monitor your business calls and team performance with timely recorded customer conversations.
Welcome your callers with a customized voice message and provide them a better experience.
Get access to detailed reports of your customer calls and receive daily insights via SMS and email.
Bring mobility your team call handling as calls are forwarded directly on your agents’ phone number.
Attend calls anytime, anywhere
Calls placed at your virtual phone number are routed to your agent’s number directly, eliminating the need to stick to their landline or office desk to attend calls. This brings mobility in your team’s working and also helps them ensure 24*7 customer availability easily. Virtual phone number also minimizes the chances of your team missing any important customer call.
One business number for multiple platforms
With a virtual phone number, you can also create business accounts on different platforms like WhatsApp, Justdial, Truecaller, Indiamart and more. The number can be easily verified through the OTP received by us. Such accounts with your business number make it easier for your target audience to connect with your company or do financial transactions through different platforms.
Multiple departments, different numbers
- With a single contact number, your agents can attend only call at the same time.
- There are high chances of missing calls when your agents are busy or unavailable.
- Calls have to be manually transferred which will make the callers wait on hold for long and will result in bad on-call experience.
- Different departments or branches will have different contact numbers and each will have to be advertised separately.
Multiple departments, one number
- With a virtual number, your team to attend multiple calls simultaneously.
- The chances of missing customer calls are very low with a virtual phone number.
- Callers can connect with their concerned department directly with the IVR menu.
- Need for publishing multiple business numbers for different branches is eliminated.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.