Handle any call volume and track all customer calls with a virtual number. Also,get detailed reports of your business calls. A virtual number comes along with an IVR that helps you map departments and agents using extensions.
Change the way you communicate with your customers
Map several numbers at the backend of your virtual number. Connect calls to multiple agents to resolve call queries and help your organization to be responsive. Distribute your business calls to various agents as per the callersâ€™ requirement. Set a distinct extension number for your agents attending calls to connect your customers to the concerned agent directly.
Display a virtual number in all your all your campaigns to track and analyze which marketing channel worked best for you. Measure the success of your campaigns by viewing the call responses of your subscribers. Understand the RoI of all your campaigns by analysing the monthly and weekly reports of your call volume.
Key product features
Get a single business number for your business and track all the calls on that number and get a detailed analysis of your business call volume.
Get call reports of the potential leads calling in response to a marketing campaign. Analyse those call responses across all the regions for better marketing strategies.
Direct customer calls to multiple agents at a single point in time. Handle responses extraordinarily by not missing any potential business opportunity.
Record the customer calls that you receive on your virtual number. Refer to those recordings whenever required and understand customer preferences.
Store the data of your callers, whenever they call. Use it to reach back to them to earn more business.
Manage your calls real time and view the ongoing calls on your panel. Create and save notes of customer interaction and refer to them for future conversation.
Scale as your business needs
All your business phone numbers can be mapped at the backend of your virtual number. So, whenever a customer calls on that number, the call is forwarded to any of your business phone numbers mapped at the backend depending on the requirement. As your business grows, you can add phone numbers at the backend of a virtual number.
- Tracks calls never to miss
- Routes calls to right departments
- Uplifts reachability with mapping
2000+ customers trust us
"Since, we had call management system installed in our organization, we could actually keep a check on the customer count at the end of the day and also use it to nullify the issues which are caused from our side. Also MyOperator call routing and tracking means we are always connected and accountable to our customers."