Features of a virtual phone number

Call tracking

Effectively track and monitor all your customer calls and your agents' performance on them.

Call routing

Connect your callers directly with their concerned department basis their input in the IVR menu.

Call recording

Monitor your business calls and team performance with timely recorded customer conversations.

IVR system

Welcome your callers with a customized voice message and provide them a better experience.

Call reports

Get access to detailed reports of your customer calls and receive daily insights via SMS and email.

Call forwarding

Bring mobility your team call handling as calls are forwarded directly on your agents’ phone number.

Virtual number for easier customer communication

Attend calls anytime, anywhere

Calls placed at your virtual phone number are routed to your agent’s number directly, eliminating the need to stick to their landline or office desk to attend calls. This brings mobility in your team’s working and also helps them ensure 24*7 customer availability easily. Virtual phone number also minimizes the chances of your team missing any important customer call.

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One business number for multiple platforms

With a virtual phone number, you can also create business accounts on different platforms like WhatsApp, Justdial, Truecaller, Indiamart and more. The number can be easily verified through the OTP received by us. Such accounts with your business number make it easier for your target audience to connect with your company or do financial transactions through different platforms.

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Basic phone number v/s virtual phone number

Multiple departments, different numbers


  • With a single contact number, your agents can attend only call at the same time.
  • There are high chances of missing calls when your agents are busy or unavailable.
  • Calls have to be manually transferred which will make the callers wait on hold for long and will result in bad on-call experience.
  • Different departments or branches will have different contact numbers and each will have to be advertised separately.

Multiple departments, one number


  • With a virtual number, your team to attend multiple calls simultaneously.
  • The chances of missing customer calls are very low with a virtual phone number.
  • Callers can connect with their concerned department directly with the IVR menu.
  • Need for publishing multiple business numbers for different branches is eliminated.

6000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

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Lenskart

Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.

Lenskart
Foodpanda

MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.

foodpanda
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Frequently Asked Questions

Got questions? We've got answers. If you’ve some other queries, contact our support centre.

What is a virtual phone number?
Virtual number is a 10 digit display number with multiple contact numbers mapped behind it. Calls placed at the virtual number are automatically routed to any of the mapped numbers.
It completely depends on the number of channel lines added behind your virtual number. MyOperator basic plan provides you with 4 channel lines, thus allowing you to attend 4 calls at one time.
Several calls can be attended simultaneously using a virtual number which reduces the chances of missing business calls. Calls are routed directly to the agent’s number, allowing them to receive calls anytime, anywhere.
With the provided virtual number you get a full-fledged call management system with features like call tracking, IVR, call recording, callers’ database, call reports and more.
Sign up for your 3-day demo. Get access to MyOperator “Live” dashboard and pick your ‘virtual’ business number. Alternatively, you can call us on 92129 92129, we’ll sign you up over the phone.