What is an online phone number?
An online phone number is created and managed in the cloud and has no wire-lines or hardware attached to it. An online phone number is neither attached to a sim card or mobile phone or desk phone but with an online account that is managed in the cloud. That’s why an online phone number works on any device connected to the internet; be it your phone, tablet, or computer.
An online phone number is attached to your online cloud-based account.
No hardware set up or capital expenditure required to set up an online phone number.
One online phone number can be used on multiple devices from any location.
Multiple agents can be mapped on an online phone number, making it a highly scalable solution for business calls management.
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Cloud-based reliable phone system
Unlike old-fashioned landlines and phone systems, online phone numbers live in the cloud. For setting up an online phone number, you neither need any hardware nor any capital expenditure. The entire set up is done online and takes only a few minutes to complete. Also, a cloud-based phone number is more reliable than traditional phone numbers with higher uptime. While using an online phone number for your business, you don’t need to worry about system updates and maintenance as well because all things are seamlessly managed in the cloud. An online phone number is an assurance that no matter what, your customers and clients will be able to contact you whenever they need to.
Better scalability with multiple user support
On a single online phone number, you can map as many support agents as your business needs. The built-in multi-user support feature of the online phone system makes it a highly scalable and flexible solution that can walk and run along with your business. Adding a new agent to your online phone number is as easy as adding a new person to your phone’s contact list. As your business grows, you can hire and add new agents to your existing online phone number helpline. Because an online phone number needs no hardware, you can employ your new agents from any location and let them work from home, office, or any other place — providing you with a broader talent pool to choose from.
Serve international audience
With online phone numbers, your customers can call you from any location. That makes your customer support system genuinely global. To earn customer trust with a bit of ease, you can buy a local online phone number for every country where your business has a presence. Local phone numbers make it easy for regional customers to trust your business, have a conversation with your team, and go ahead for a transaction. Online phone numbers handle all calls through the internet, making it easier for you to set up an international customer support system while maintaining cost at the minimum. It is highly profitable when your business has customers across different countries.
Empower remote teams
Online phone number works on all devices connected to the internet. If you use an online phone number, you can make and receive calls on your phone, tablet, or computer. The portability and cross-device functionality of online phone numbers make them a preferred choice for businesses which relies on remote teams to get their job done. With online phone numbers, your support agents can attend customer calls and provide support while staying in any location worldwide. For remote team supervision, the live panel of the online phone number also comes in handy. In the live panel, you can see real-time call logs, supervise your agents’ performance, and provide guidance wherever required.
Boost employees’ productivity with CRM integration
Online phone numbers provided by MyOperator can be integrated with the CRM software your business might already be using. All it takes is just a few clicks; and no technical knowledge! Once integrated with CRM, your support agents can see customer names, call logs, transaction history, and other related information — All in one panel. In an integrated environment, your agents can utilize 100% of their time in solving customer queries rather than juggling through the different software and screens. By equipping your support staff with such state-of-the-art tools and eliminating redundant tasks from their to-do-list, you can also increase their motivation and job satisfaction levels.
Better customer satisfaction with 100% response rate
With its call queueing feature and voicemail facility, an online phone number empowers your teams to attend a large call volume. All incoming calls on your online phone number are uniformly distributed amongst the available agents. If all agents are busy, calls are added in the queue for distribution. During post-working hours, customers are provided with a facility to leave a voice message. All the missed calls, along with the respective voice messages, are queued in the call dashboard for follow-up. Once your support agents are available, they can do the required follow-ups to make sure that no call remains unanswered. By maintaining a 100% response rate, you can delight all your customers and improve their overall experience with your business.
Transfer calls from one agent to another without hanging up the phone with a live call transfer facility.
Handle a large number of calls with call queue and smart call distribution to available agents.
Keep track of all call logs and support executives’ performance with real-time call dashboard.
Securely store recordings for all calls made with an online phone number for quality and training purposes.
Integrate online phone numbers with CRM of your choice and provide agents with an integrated workspace.
Use an IVR menu on the online phone number and greet customers with personalized messages and support options.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 6000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your online phone number, you can always call us toll-free at 1800-123-7774 and our customer support team will be with you with a solution.
Online phone number with smart features
The online phone number provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator’s online phone number is based on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides instant set up of online phone numbers. Once you sign up, our team will set up an online phone number for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.