Callers can easily connect with their concerned department/agent basis their input in IVR menu.
Customer conversations are automatically recorded and stored on cloud for future purpose.
Check the number of your missed, attended, and outgoing calls agent and department wise.
Enhance your customer’s on-call experience
Ensure an upgraded calling experience for your customers with an IVR. Your callers will be welcomed with a customized voice message and will be connected with the right department automatically This will ensure their faster on-call resolution, eliminate the need to wait on-hold, and thus, improve their on-call experience.
Reduce your team’s manual efforts
The calls will be transferred directly to your agent’s mobile phones, saving their need to stick to their office desk to attend calls. With our follow-up feature, your agents will be able to ensure timely follow-up on the missed ones. You can easily add or remove the agent’s phone numbers mapped behind your centralized business number as per their availability.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.