Local phone numbers are virtual in nature. Toll free and 10 digit mobile numbers are the two types of local numbers. The calls that you receive on your local business number are forwarded on your business landline or mobile phone number. This allows you to receive calls from anywhere.
Never miss a business call
Map multiple numbers at the backend of your local phone number. Add different departments and assign each agent with a unique extension number to distribute customer calls. Transfer customer calls to the right agent for quicker resolutions.
Upgrade your customer service
Improve your brand’s recognizability and local presence by allowing your customers to reach out to you from anywhere, anytime. Track each customer call with your single local phone number to ensure that you do not miss any potential business opportunity.
Key product features
Daily call reports
Monitor your business’s call traffic, department and user wise. Analyze the number of calls missed, received and made by each agent and department, even when you are not in office.
Listen to the call recordings of all your customer calls to understand their wants and requirements. Train your agents with real case studies to help them resolve callers’ problems efficiently.
Transfer customer calls to the right agent and department instantly. Connect your customers with agents in your organization who are most qualified to address their queries.