The Live call transfer facility helps you transfer inbound calls between agents in your organization without disconnecting ongoing calls. It enables you to transfer calls to different extensions both during and after office hours.
Transfer ongoing calls from anywhere, anytime
Provide instant solutions to each customer query and problem by connecting your callers to the most qualified agent in your organization. Transfer calls while you are talking to your customers to reduce their waiting time and enhance their call experience.
Forward and route each customer call to the right department and agent. Connect callers to agents within and outside the office premises without disconnecting the call. Dial the concerned agent’s unique extension number from any place with just a click.
Key product features
Analytical call reports
Get detailed call reports for all your business calls. Subscribe for call reports through SMS or email to analyze the call performance of your agents.
Connect your callers’ to the right department and agent through direct or extension dialing. Transfer customer calls to specific agents just by dialing their unique extension numbers.
Track the call details of all your business calls. Monitor the number of calls received and missed by each user. Hear the recordings of all your connected calls to understand customer needs better.