About MyOperator provided IVR solution
IVR is an automated voice system backed by cloud telephony which helps in making customer segmentation and routing easier. It enables customers to make a choice through their phone’s keypad and connect with the department as per their concern. IVR solutions are majorly used by businesses to facilitate multiple calls parallelly and not miss and potential business opportunity. IVR solutions serve as an effective way to assure top-notch customer engagement and managing customer calls.
Define IVR menu as per your customer requirements in the way it allows your callers to connect with the right team instantly.
All your incoming calls will be routed to the mapped phone numbers automatically basis the selected routing option.
Detailed call reports will be available evaluation purposes and will be sent daily through SMS and email.
On-call conversations will be recorded and updated on the panel and will be stored on the cloud for future reference.
Live panel will show the updated logs and all business call activities for easier and real-time monitoring of team performance.
You can easily add or remove agents mapped behind the IVR number with just a few clicks on the panel.
Industry-standard security measures
We value your privacy concerns and hence, we have designed unbreakable privacy and safety barriers of our IVR solution. Our product is built with Amazon Web Services that significantly assures your customer data security. We also provide advanced security features such as security groups and network access control lists to ensure smooth functioning of your IVR solution.
Dedicated customer support
Our round-the-clock available support team empowers you on making the best out of MyOperator IVR solution. Your provided Account manager will be there for you whenever you face even a tad of difficulty or tiny doubts about our IVR solution. You can connect with our team on call, email, or chat anytime you have any queries related to your outbound IVR solution. We promise you the best in business customer support from our end.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.