What is an IVR number?
IVR number can be easily referred to as the tool for advanced and modern business communication. Where better customer experience has become a priority for most businesses, IVR numbers acts as a major contributor to achieve the goal. Your first ‘hello’ with the customer needs to convey your business professionalism, and this is fulfilled by playing a customized voice message for your callers as they call you on your business phone number. An IVR number with its modern attributes takes your business communication and customer service one-notch up.
All the incoming calls on your IVR number will be automatically routed to the respective agent/department, basis your caller’s input in the IVR menu. An IVR, hence, brings faster on-call resolution to your customer queries and eliminate the need to transfer calls manually.
Your callers are greeted with a customized voice message as an attribute of your business professionalism. The voice greeting on your IVR number can be set in different language options and will be recorded by professional voice artists as per your choice.
All the incoming calls on your IVR number will be handled automatically, without manual intervention. Callers can select their query in the IVR menu and their call will be routed to their respective agent immediately. In case of non-availability of agents, callers can also leave a voicemail of their query.
An IVR message along with IVR menu can be recorded and outbound calls will be placed automatically on the given set of phone numbers. As the customer selects the option in the IVR menu, a call would be sent to the respective agent, and their will be connected with the customer automatically.
Professional and upgraded brand impression
When the customers reach out to your business number, getting the message of number is unavailable or out of coverage area is a big turn off. Your business has to be available to take their calls at any time and an IVR number enables you to do so. With an IVR business number, your incoming calls are forwarded to your agent’s phone number facilitating them to take customer calls irrespective of the time and location. Taking customer calls and resolving their issue in the earliest time significantly increases your brand credibility and trust in front of your customers.
Enhanced on-call customer interaction
A voice message in the regional language of your customers and recorded by a professional voice artist considerably level up your customer service. No customer would want to wait on hold while your business number is engaged, and an IVR number eliminates any such scenario. Calls will be transferred to the concerned agent of your caller, ensuring fastest on-call resolution without making them hold to transfer calls to another agent.
Handle large call volume with ease
There can always be situations when 2 or more customers might call on your business number at the same time. Herein, an ordinary phone number neither can allow you to take multiple calls simultaneously nor provide you with details of your missed calls. An IVR phone number, on the other hand, empowers your team to attend multiple calls parallelly and also provides you reports of your missed calls, facilitating timely follow-up on the same.
There are multiple IVR number providers in the market but with exclusive and advanced features, MyOperator outstands them all to become the best choice for your IVR number.
Option to map multiple phone numbers
Mobile app for constant tracking
Multiple language options for IVR message
99.9% uptime of your business calls
24*7 customer support with your IVR number
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.