Welcome your callers with professional greeting and create a positive brand image.
Route all your business calls to the right department and the right agent automatically.
Facilitate your callers to leave a voicemail when none of your agents aren't available.
Connect your callers directly to the agent they have spoken with earlier or the agent assigned to them.
Assign unique extension numbers to your departments or agents and route your calls efficiently.
Let your callers input their requirement on IVR menu and route their calls accordingly.
Be 24*7 available for your callers
IVR acts a virtual receptionist, and helps your business route calls to the right department and right agents automatically. Even when none of the agents are available, callers get an option to leave their message in the voicemail. Also, time-based and location-based call routing options helps your business be available for your international customers as per their time-zone.
Welcome your callers with professional voice greeting
IVR welcomes all your callers with a professional and personalized voice greeting irrespective of their geographical location. Not only this, it greets your callers in their local language. Your customized IVR creates a brand recognition among your callers and also increases your brand recall value. It therefore helps you ensure an enhanced on-call experience for your customers.
- Human receptionist works only during office hours and fails to attend callers of different time zones.
- It’s hard to find a human receptionist who speaks all languages as your customers do.
- A human might fail to route calls efficiently as per your callers need or won't be to attend all the calls simultaneously.
- The cost of hiring and paying a human employee is comparatively higher and they are always prone to minor errors.
IVR as a receptionist
- An interactive voice response stays available 24*7 for your callers and can attend calls at all time durations.
- An IVR greets and interacts with your callers in their native language and gives them a personalized experience.
- IVR, a virtual receptionist helps a business in intelligent routing of calls as per callers need, even during peak hours.
- Interactive voice response is both more efficient and cost-effective, and it can be scaled up whenever required.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.