IVR is a telephony menu system that allows segmentation and routing of callers to the most appropriate agents within your team. By greeting your callers with a customized welcome message, you can provide a personalized experience to your customers when they call on your business IVR number.
IVR number for personalized calling experience
IVR allows you to prioritize calls based on callers’ value. At the point of a high volume of calls, an IVR routes them to the specialist who is most qualified to address the issues of the callers. Therefore, your team never loses on esteemed customers due to call waiting. The IVR reduces your agent’s effort and time to handle the calls manually.
Create a customized IVR of your brand and create brand recognition among your callers. The prompts used in your company’s IVR number will help your callers have a personalized experience, therefore pitching your brand as someone who delivers superior customer experience.
Stay available for your customers round the clock with IVR. Handle a large volume of calls at the same time.
Greet your callers with a professional voice with IVR. Project your company’s image as big and professional and help clients recognize your brand.
Collect information about the callers and solve their problems with prompt answers without agent involvement, all with an IVR number.
Make callers aware of your brand with a customized IVR. Welcome them with your brand name, whenever they make a call.
Help callers choose from multiple languages set on IVR greeting. Make it easy for your callers to communicate.
Direct customer calls to the right department and agents. Reduce the waiting time for your callers with IVR number.
Ensure 24*7 business availability with IVR.
Businessmen strive to enhance the efficiency of their business operations. An IVR telephonic menu segregates callers and routes their calls to the most appropriate department, hence optimizing on the performance of each call. Moreover, the Interactive voice responsive system stays available for your callers 24*7, ensuring that you never miss any business opportunity.
- Professional voice for business
- Reduce transfer errors
- Personalized conversation
customers trust us
“Managing inbound calls has become easier with the implementation of Myoperator. This has further led to an increase in inbound customer conversion. It also helps in retaining customers better.“
Ajay Agarwal Director, Mahindra First Choice
Frequently Asked Questions
What is an IVR system?
IVR, also called, virtual receptionist or e-receptionist, helps you to route calls to the right departments automatically, and greets your callers with personalized welcome message.
Why is an IVR important for business?
Two major benefits of using an IVR are automatic call routing and customized welcome greeting. Thus, it is important as it saves both the agents’ as well as callers’ time.
How does IVR work?
Businesses add IVR at the back of their contact number. When a person calls on their contact number, the IVR menu is played. Caller enters the keypad input basis the requirement. After receiving the input, call gets routed to the right department or the right agent.
Can I add IVR on my existing number?
Yes, you can add IVR on your existing number.
How can I get an IVR solution for my business?
Just sign-up for a 3-day free demo on our website, and create your sample IVR. Our executive will contact you and help you onboard. Further, you can design an IVR personalized for your business and your callers.