An IVR is a telephony menu system that allows segmentation and routing of callers to the most appropriate agents within your team. By recording customized welcome greetings you can provide a more personalized experience to your customers when they call on your business number.
Give your callers a personalized experience
IVR allows you to prioritize calls based on callers’ value. At the point of high volume of calls, an IVR routes them to the specialists who is most qualified to address the issues of the callers. Therefore, your team never loses on esteemed customers due to call waiting.
Create a customized IVR of your brand and create a brand recognition among your callers. The prompts used in your company’s IVR will help your callers have a personalized experience, therefore pitching your brand as someone who delivers superior customer experience.
Stay available for your customers round the clock. Handle a large volume of calls at the same time.
Greet your callers with a professional voice. Project your company’s image as big and professional and help clients recognize your brand.
Collect information about the callers and solve their problems with prompt answers without agent involvement.
Make callers aware of your brand with a customized IVR. Welcome them with your brand name, whenever they make a call.
Help callers choose from multiple languages. Make it easy for your callers to communicate.
Direct customer calls to the right department and agents. Reduce waiting time for your callers.
Stay available to your callers even after office hours
Businessmen strive to enhance the efficiency of their business operations. An IVR’s telephonic menu segregates callers and routes their calls to the most appropriate department, hence optimizing on the performance of each call. Moreover, it stays available to your callers 24*7, ensuring that you never miss any business opportunity.
- Professional voice for business
- Reduce transfer errors
- Personalized conversation
customers trust us
“Managing inbound calls has become easier with the implementation of Myoperator. This has further led to an increase in inbound customer conversion. It also helps in retaining customers better.“
Ajay Agarwal Director, Mahindra First Choice