All about virtual business phone system in India
A virtual business phone system works on cloud telephony technology and functions through cloud-based servers with no requirement of large infrastructural setups. The cloud-based business phone system in India routes your business calls directly to your business executives’ mobile phones, facilitating them to attend calls anytime, anywhere.
Hence, the virtual business phone system serves as a useful tool to bring mobility and ease to your day-to-day customer call handling tasks. It is a full-fledged solution with various high-level call-related features to upgrade and simplify your customer communication.
Construct a professional brand impression
A cloud-based business phone system significantly helps you create a reputed and more prominent reputation for your business. The IVR provided as a part of your business phone system greets your callers with a professional and customized voice message. Our automatic call routing feature enables your business to ensure faster on-call resolution for your callers by connecting them to their concerned department directly. The virtual phone system also helps your company earn the confidence of your prospects by providing you a professional-looking virtual business number.
Assure efficient business supervision
The business phone system primarily intends on providing businesses with features that assist them in supervising their customer communication effectively. A virtual phone system provides you with timely and insightful call reports that help you monitor and improve your team performance. Besides this, recorded customer conversations help you get the complete overview with clear, complete audio recordings, and customize your inbound and outbound call recording settings at any time.
Ensure 24*7 availability for your customer calls
A virtual phone system includes several features that would assist you in providing better customer service and growing your business. There is nothing better than being available for your customers every time they need you. Our call routing feature provided with a virtual phone system forwards your incoming customer calls directly to your executives’ mobile phone. This system hence enables your team to attends calls anytime, anywhere, without being confined to their office desk.
Reduce your capital expenditure
With the advent of the cloud-based phone system, upgrading customer communication and automating call handling tasks have become much more affordable and accessible for businesses. Reasonable costs for both setup and maintenance is regarded as the foremost advantage of having cloud-based business phone systems. Not only are they much more cost-friendly than the traditional PBX system, but they also come with a multi-layer of security and high reliability.
Call tracking provides you useful insights into your marketing ROI by informing you of the source of your customer calls.
The call recording feature empowers you to ensure constant supervision and auditing of your customer conversations.
Virtual business number enables your team to attend multiple calls parallelly and reduces the chances of missing any customer call.
Comprehensive online panel to provide you accurate and real-time tracking, reporting & recording of your business calls.
The integration of our business phone system with your CRM effectively streamlines and elevates your on-call customer conversations.
Round-the-clock customer support
In case you encounter any technical issue or have any doubts regarding the working of the services, our support team will be available round-the-clock for your assistance. We provide several modes through which you can reach out to us. We assure you of the fastest and most satisfactory resolution from our end. We genuinely take our customer service seriously and will leave no stone unturned to make you agree with us.
Assured security of your customer data
Affirming to the concept of the cloud phone system, MyOperator has built reliable Data Security measures for your complete data privacy. Our geographical widespread data centres serve as a backup for each other to ensure the smooth functioning of your business calls. We assure 99.9% uptime of your business calls and minimal possibilities of call drops. Your data is saved on Amazon Web Services, and we assure tons of alternatives to enhance data security, such as security groups, encrypted data storage, secured and personalized access and more.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
- IVR and virtual phone number
- Constant tracking of customer calls
- Automated call recording
- CRM/API integrations
- Detailed and insightful call reports