On hold music is a feature that allows you to choose an audio that best fits the nature of your business. It is played when agents in your organization transfer customer calls to other agents or keep customers on hold. It allows you to keep your callers engaged while they are made to wait.
Keep your callers engaged with MyOperator’s on hold music feature
Personalize your callers’ experience
End the awkward silence that arises when you need to transfer calls with the music on hold feature. Keep your callers entertained while their call is getting forwarded or transferred to increase customer retention and improves your callers’ call experience.
Update and inform your callers
Customize your on hold audios and mix your music with marketing messages when agents transfer calls to other agents. Convey important updates or promote other products to ensure that your customers on call are kept informed as well as engaged.
Key product features
Create multiple departments and add users to each department to receive inbound calls. Customize and upload your preferred on hold music in your business IVR.
Transfer business calls to agents within and outside your office premises. Assign each agent with a distinct extension number to connect callers directly to specific agents.
Track all your business’s inbound and outbound calls. Monitor your daily call traffic and analyze the call performance of each agent and department in your organization