Transfer the customer calls to various extensions using forwarding numbers, with any physical mobility. You can also get detailed reports of these calls.
Get reports of the calls that have been forwarded to your team members through call extensions. Understand details like call duration, call start and end time, caller’s area code, and whether the call was connected or not.
Increase call lead conversions by redirecting calls to best agents. This would help you address the issues and requirements of the callers effectively. Count the phone calls of a specified duration as conversions and strategize your next set of marketing campaigns, accordingly.
Forward important customer calls to agents using extensions. Avoid any call queuing and allow callers to connect with suitable agents to resolve issues.
Track the phone calls that get redirected to various business phone numbers. Get an access of the calls that are missed or received by your team members.
Get recordings of the calls that are being forwarded to your team members’ numbers. Have a complete knowledge of the conversations taking place.
customers trust us
“Managing inbound calls has become easier with the implementation of Myoperator. This has further led to an increase in inbound customer conversion. It also helps in retaining customers better.“
Ajay Agarwal Director, Mahindra First Choice