Remain 24*7 available by routing calls to different executives for different time shifts.
Allow victims to call you without any network congestion by using cloud-based infrastructure.
Minimal missed calls
Reduce the number of missed calls by using efficient routing and call management system.
Free of cost
This service is free of cost to organizations who are helping people during calamities.
Track and manage your calls online from any location. Add users easily when required.
Increase your team mobility by forwarding calls directly at their mobile phones.
Stay away from network congestion
During Kerela floods 2018, we witnessed many NGOs and self-help-groups coming forward to help people. But many of them were not able to reach the victims on time, and neither the victims were able to contact them. Due to large volume of call traffic experienced at one point of time and physical destruction, many got stuck in network congestion. Cloud-based infrastructure eliminates such problems and works smoothly even at the worst times.
Get single number for multiple location
Even publishing multiple number made it difficult for NGOs to address all the callers as there were very few members to receive calls. Not only this, publishing and circulating multiple numbers even confused the callers. With MyOperator, you get a single helpline number, where you map multiple agents to make and receive calls. You can even add or remove users whenever you want, through the online panel.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.