Connect your callers directly with their concerned department by their input in the IVR menu.
Keep a tab on your customer calls with timely recorded and stored customer conversations.
Greet your callers with a professional voice message and enhance their calling experience.
Bring mobility in call handling for your team as calls are forwarded directly on your agents’ number.
Get daily reports of your incoming, outgoing and missed business calls via email and SMS.
Monitor all your call-related activities and ensure complete tracking of your customer calls.
Attend multiple calls simultaneously
Business helpline number is a virtual number which has several phone numbers mapped behind it. Calls coming at your helpline number are automatically forwarded to any of the connected phone numbers. This allows your team to attend multiple calls parallelly and reduces the chances of missing any customer call. It also brings mobility for your team to attend calls from their phones, eliminating the dependency on landline systems.
Ensure an enhanced calling experience
Your business helpline number has an attached IVR. It greets your callers with a professional and customized voice greeting. Callers can connect with their concerned department directly by simply pressing the prompted number on the keypad menu, like press 1 for sales, 2 for customer support. This ensures a faster on-call resolution for your callers and even eliminates the need for your team to manually transfer the calls.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.