Features of cloud call centre

Understand in detail the basic features and benefits of a cloud call center.

Tollfree Number
Professional business number

Build a better brand image with a tollfree number as your callers connect with you at zero calling cost.

Multi-level IVR
Multi-level IVR

Add multiple departments and voice greetings to your IVR as per your requirement.

CRM Integration
CRM integration

Integrate MyOperator with your CRM or API and see all your callers’ data together.

Call Recording
Recorded conversations

Ensure better training of your team by using the recordings of your agent’s interaction with customers.

Call Reports
Advanced reporting

Get detailed and advanced reports of your team’s on-call activities and make changes accordingly.

Live Panel
Constant monitoring

Monitor your customer calls on a comprehensive live panel with multi-user login.

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Ease your customer call handling

Callers can connect with their concerned agent/department directly basis their input in the IVR menu. With features like automatic call routing, live call transfer, extensions and more, reduce the manual effort and time of your team to handle your business calls. Also, your team can ensure timely follow-ups basis the reports of their missed calls.

cloud call centre

Monitor your team performance effectively

With advanced call reports of your agents, keep a constant tab on your team’s performance on calls. Hear their recorded conversations and utilise it to suggest key improvements and exemplify the same while training new employees. Check your daily customer activities in real-time on a full-fledged live panel.

cloud call center

6000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

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Lenskart

Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.

Lenskart
Foodpanda

MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.

foodpanda
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3-Day Free Trial

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Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, see our support center.

What is a cloud call centre?
Cloud call centre is a setup inclusive of upgraded features needed for easier and efficient call management. All your customer calls can be handled easily and also optimized with MyOperator business IVR and its related features.
The basic features of a cloud call centre include call tracking, call recording, tollfree number, virtual number, multi-level IVR, detailed call reports, call masking, CRM integration and more.
You can get cloud call centre for your business from MyOperator. We assure you exclusive features along with 24*7 available customer support.
The cost of cloud call centre depends on your business requirements and call volume. You may check the detailed pricing here.
Sign in for your 3-day demo. Get access to MyOperator “Live” dashboard. Pick your ‘virtual’ business number, toll-free or non-toll free. Put in all required details or call us at 92129 92129, we’ll sign you up over the phone.