Features of cloud call center
Understand in detail the basic features and benefits of a cloud call center.
Professional business number
Build a better brand image with a tollfree number as your callers connect with you at zero calling cost.
Multi-level IVR
Add multiple departments and voice greetings to your IVR as per your requirement.
CRM integration
Integrate MyOperator with your CRM or API and see all your callers’ data together.
Recorded conversations
Ensure better training of your team by using the recordings of your agent’s interaction with customers.
Advanced reporting
Get detailed and advanced reports of your team’s on-call activities and make changes accordingly.
Constant monitoring
Monitor your customer calls on a comprehensive live panel with multi-user login.
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Ease your customer call handling
Callers can connect with their concerned agent/department directly basis their input in the IVR menu. With features like automatic call routing, live call transfer, extensions and more, reduce the manual effort and time of your team to handle your business calls. Also, your team can ensure timely follow-ups basis the reports of their missed calls with cloud call center solution.
Monitor your team performance effectively
With advanced call reports of your agents, keep a constant tab on your team’s performance on calls. Hear their recorded conversations and utilise it to suggest key improvements and exemplify the same while training new employees. Check your daily customer activities in real-time on a full-fledged live panel with cloud call center solution.
6000+ Customers Trust Us
Businesses across the globe are using MyOperator for efficient and smooth call management.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
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Frequently Asked Questions
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