Features of cloud call centre
Understand in detail the basic features and benefits of a cloud call center.
Professional business number
Build a better brand image with a tollfree number as your callers connect with you at zero calling cost.
Multi-level IVR
Add multiple departments and voice greetings to your IVR as per your requirement.
CRM integration
Integrate MyOperator with your CRM or API and see all your callers’ data together.
Recorded conversations
Ensure better training of your team by using the recordings of your agent’s interaction with customers.
Advanced reporting
Get detailed and advanced reports of your team’s on-call activities and make changes accordingly.
Constant monitoring
Monitor your customer calls on a comprehensive live panel with multi-user login.
Discover more about cloud call centre
Ease your customer call handling
Callers can connect with their concerned agent/department directly basis their input in the IVR menu. With features like automatic call routing, live call transfer, extensions and more, reduce the manual effort and time of your team to handle your business calls. Also, your team can ensure timely follow-ups basis the reports of their missed calls.
Monitor your team performance effectively
With advanced call reports of your agents, keep a constant tab on your team’s performance on calls. Hear their recorded conversations and utilise it to suggest key improvements and exemplify the same while training new employees. Check your daily customer activities in real-time on a full-fledged live panel.
6000+ Customers Trust Us
Businesses across the globe are using MyOperator for efficient and smooth call management.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.
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Frequently Asked Questions
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