Call Routing- The future to
enhanced customer experience
Map multiple agents to specific departments to ensure that all your business’s incoming calls are routed to the right agent. Forward and route calls without any manual efforts. Resolve customer problems and queries by directing their calls to the most qualified agent.
Key product features
Daily call reports
View analytical reports to measure the call performance of each department and agent Monitor the daily call traffic and the number of calls missed and received in your organization.
Call forwarding
Automate the process of forwarding calls to the right department and agent to enhance the call experience of your customers.
Multi-level IVR
Customise your business IVR as per your requirements. Add departments and map multiple users to attend to customer problems.
Route calls to the right department without moving an inch
Distribute calls
Route calls to specific departments as per your customers’ requirements. Self-select the method of call routing to determine the pattern of call distribution among your agents. Connect your customers to the most qualified agent for a quicker point resolution.
Map agents
Add specific agents to each department to address and resolve customer problems efficiently. Allot each agent with a unique extension number to directly forward and route calls. Connect callers with agents within and outside the office premises through extension dialing.
2000+ customers trust us
“Since, we had call management system installed in our organization, we could actually keep a check on the customer count at the end of the day and also use it to nullify the issues which are caused from our side. Also MyOperator call routing and tracking means we are always connected and accountable to our customers.“
Anurag Shrivastav Founder, Flabbery
