Set different IVRs for people calling from different regions. Connect them to the right regional office.
Play personalized IVR for people you have added as contacts in your MyOperator panel.
Route calls to agents based on their work-shift timings. Ensure agent availability 24*7.
Route your business calls to all the available agents in a specific order.
Route calls to all the agents simultaneously. Connect the call to agent who answers first.
Balanced call routing
Distribute your business calls uniformly amongst all the available agents.
Automate your business call distribution
Call routing feature for your business phone system is accompanied with IVR. This facilitates routing of business calls automatically based on callers’ input. Thus, the calls are connected to the right departments and right agents instantly without any human intervention. The process also reduces callers’ waiting time and enhances overall on-call customer experience.
Ensure availability of multiple agents
Contact numbers of multiple agents and multiple departments are mapped at the back of one centralized virtual number. IVR connected to your business phone number routes all your business calls to multiple agents based on the method of call routing you have opted for. This feature ensures zero missed calls as multiple agents are available to answer the call.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.