Set different IVRs for people calling from different regions. Connect them to the right regional office.
Play personalized IVR for people you have added as contacts in your MyOperator panel.
Route calls to agents based on their work-shift timings. Ensure agent availability 24*7.
Route your business calls to all the available agents in a specific order.
Route calls to all the agents simultaneously. Connect the call to agent who answers first.
Balanced call routing
Distribute your business calls uniformly amongst all the available agents.
Automate your business call distribution
Call routing feature for your business phone system is accompanied with IVR. This facilitates routing of business calls automatically based on callers’ input. Thus, the calls are connected to the right departments and right agents instantly without any human intervention. The process also reduces callers’ waiting time and enhances overall on-call customer experience.
Ensure availability of multiple agents
Contact numbers of multiple agents and multiple departments are mapped at the back of one centralized virtual number. IVR connected to your business phone number routes all your business calls to multiple agents based on the method of call routing you have opted for. This feature ensures zero missed calls as multiple agents are available to answer the call.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.