Features of call analytical report

Call analytical reports

Caller demographics

Get insights about your callers’ geographical region, and percentage of calls from each region.

Call analytical reports

Peak calling hours

Know your peak calling hours and assign agents accordingly. Ensure zero missed calls.

Call analytical reports

Call volume

Know the exact number of your incoming, outgoing and connected business calls.

Call analytical reports

Team performance

Monitor performance of each team separately. Check their accountability for picking up calls.

Call analytical reports

Missed calls

Know about the number of calls your business is missing everyday, reduce that to minimal.

Call analytical reports

Inbox subscription

Subscribe to daily call analytical reports. Get it delivered directly to your email or SMS inbox.

Keep a constant tab on your business calls

Know your call analytics better

Call analytical report give you a detailed picture of your business calls. It shows you the number of calls connected and missed. You can also set the duration for which you need to see your call reports. You also know your peak calling hours, and the week day on which you receive maximum number of calls, and optimize your business upto the maximum extent.

call analytics

Measure individual team productivity

Call reports section on your online dashboard gives you the facility to create and manage groups. You can add multiple users to create a group or a team. Thus, it gives a clear picture about individual team’s performance. You can see your best performing team, and how accountable it is for picking up your calls.

team productivity

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Lenskart

Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.

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Foodpanda

MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.

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Frequently Asked Questions

Got questions? We've got answers. If you’ve some other queries, contact our support centre.

What is call analytical report?
Call analytical report gives you complete information about your business calls which helps you optimize your business calls completely.
There’s an option of subscribing to the call reports over email and SMS. This is done directly from the MyOperator online panel.
Yes, you can easily fetch call reports for a customized duration.
Yes, you can see your complete call report on MyOperator mobile app as well.
MyOperator panel gives you the option of creating different teams (or groups) and analyze each team’s performance separately.