Get insights about your callers’ geographical region, and percentage of calls from each region.
Peak calling hours
Know your peak calling hours and assign agents accordingly. Ensure zero missed calls.
Know the exact number of your incoming, outgoing and connected business calls.
Monitor performance of each team separately. Check their accountability for picking up calls.
Know about the number of calls your business is missing everyday, reduce that to minimal.
Subscribe to daily call analytical reports. Get it delivered directly to your email or SMS inbox.
Know your call analytics better
Call analytical report give you a detailed picture of your business calls. It shows you the number of calls connected and missed. You can also set the duration for which you need to see your call reports. You also know your peak calling hours, and the week day on which you receive maximum number of calls, and optimize your business upto the maximum extent.
Measure individual team productivity
Call reports section on your online dashboard gives you the facility to create and manage groups. You can add multiple users to create a group or a team. Thus, it gives a clear picture about individual team’s performance. You can see your best performing team, and how accountable it is for picking up your calls.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.