Hear the call recordings of your incoming business calls to measure the performance of your agents on calls. Understand the needs and requirements of your customers. Train your agents with real time case studies to improve their productivity and performance.
Key product features
Measure the quality and performance of your agents on calls. Evaluate how well they understand and respond to customer queries
Use real time call recordings to train your agents. Help your agents get familiarized with business situations to improve their communication and persuasion skills.
Understand the requirements of your customers to improve your product quality and usefulness. Introduce new features as per the needs of your customers.
Analyze call recordings to deliver superior customer experience
Analyze and evaluate the performance of all your agents by listening to their call recordings. Identify non-performing agents and help them improve their productivity and communication skills. Improve the performance of your agents on calls by making them accountable for all their call activities.
Understand your customers
Note the intricate details of each call recording to
understand the needs and requirements of your customers. Train your customers with real time call recordings to help them empathise and understand your customers better. Get useful product insights by analyzing each customer conversation.
customers trust us
“Since, we had call management system installed in our organization, we could actually keep a check on the customer count at the end of the day and also use it to nullify the issues which are caused from our side. Also MyOperator call routing and tracking means we are always connected and accountable to our customers.“
Anurag Shrivastav Founder, Flabbery