Executive is assigned to the customer
The concerned executive will now directly receive the calls the customer will make through the mobile app.
Customer calls the executive
The 'call' button on the app will call on MyOperator virtual number first and the call will then be forward to the executive.
Call is connected and masked
The virtual number (server number) will be displayed in front of the executive as well as the customer, ensuring their personal numbers are masked.
Eliminate off platform conversations
Masking phone numbers of both the customers and agents reduces any off platform transaction or communication amongst them. All their conversations are recorded, analyzed and monitored. It helps a business keep all its on-call communication uniform, and under control. Most of the e-commerce portals and cab booking services use call masking to avoid off platform communication.
Ensure customer and agent privacy
Customer privacy is one of the most important aspects when it comes to customer satisfaction and customer loyalty. Everytime a customer books a cab or carry out any buying process through an online app, they need to communicate to the delivery person or driver. Call masking helps the customer contact delivery executives without revealing their actual number.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.