How call masking works?

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  1. 1
    Executive is assigned to the customer

    The concerned executive will now directly receive the calls the customer will make through the mobile app.

  2. 2
    Customer calls the executive

    The 'call' button on the app will call on MyOperator virtual number first and the call will then be forward to the executive.

  3. 3
    Call is connected and masked

    The virtual number (server number) will be displayed in front of the executive as well as the customer, ensuring their personal numbers are masked.

Mask your phone number and ensure privacy

Eliminate off platform conversations

Masking phone numbers of both the customers and agents reduces any off platform transaction or communication amongst them. All their conversations are recorded, analyzed and monitored. It helps a business keep all its on-call communication uniform, and under control. Most of the e-commerce portals and cab booking services use call masking to avoid off platform communication.

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Ensure customer and agent privacy

Customer privacy is one of the most important aspects when it comes to customer satisfaction and customer loyalty. Everytime a customer books a cab or carry out any buying process through an online app, they need to communicate to the delivery person or driver. Call masking helps the customer contact delivery executives without revealing their actual number.

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6000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

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Lenskart

Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.

Lenskart
Foodpanda

MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.

foodpanda
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Frequently Asked Questions

Got questions? We've got answers. If you’ve some other queries, contact our support centre.

What is call masking?
Call masking is a cloud telephony solution that masks your customers calls while keeping the phone numbers of both the parties hidden.
Call masking is necessary if you want to ensure privacy as well as zero off-platform conversations.
Yes, call masking masks both incoming and outgoing calls but it depends upon your preference if you want to mask both the type of calls or not.
A temporary virtual number is displayed in place of actual contact number.
It depends on the type of your business. However, it is recommended to mask business calls as it ensures customers’ privacy.