Call management for Tours & travels

Tours and travels

The client

TravelTriangle is a Gurugram-based holiday planning startup. They have two regional offices pan India serving more than 65 destinations worldwide. The online travel marketplace currently has a network of 650+ travel agents. They are prominent for their customised tour packages fulfilled with the help of their multiple local agents.

Tours & travels

Challenges

Belonging to the tourism niche, TravelTriangle customer queries are not confined to weekdays, office hours, or geographies. Though, with a fixed landline phone as their only mode of communication, they were unable to tackle an unpredictable, fluctuating call volume.

Because of an old school phone system, they were also witnessing high volume of missed calls and unattended leads after office hours and on non-working days, leading to data and business loss.

Solution and benefits

MyOperator setup to TravelTriangle comprised a Toll free number to resolve all their difficulties owing to fixed landline system. An IVR to track, record, and distribute calls to right agents and stay 365*24*7 available. An easy access to automated and real-time database of callers.

    • TravelTriangle saw 62% increase in incoming calls with a Toll free number.
    • TravelTriangle achieved 59% increase in deal closures due to all time availability and minimized unattended leads.

Interestingly, TravelTriangle figured out an additional benefit of MyOperator Call Management System at the time of Bali Volcano. In effort to help the customers stuck there during the crisis, they added an exclusive section in their IVR i.e. press 9 if you seek assistance in Bali.

Some other customers using MyOperator

Tours and travel

“MyOperator saved us from amateur customer handling and losses we used to experience due to a traditional landline system for business communication. Their solutions really helped us as we witnessed benefits above and beyond our expectations. We can now handle customers and calls as they expect from TravelTriangle.”

TravelTriangle