Features of a call management system

Call management system

Virtual number

Assign a centralized contact number for your multiple departments and branches.

Call management system

Call recording

Record your customer calls and effetively monitor your team performance on calls..

Call management system

IVR system

Greet your callers with a professional voice message and enhance their calling experience.

Call management system

CRM integration

Integrate your CRM with MyOperator and get all customer related data in one window.

Call management system

Call reports

Get daily reports of your incoming, outgoing and missed calls via SMS and email.

Call management system

Live panel

Monitor your call related activities in real time from MyOperator live dashboard.

Save manual effort and simplify your call management

Easy and full-fledged solution

The cloud-based call management system comprises all the important features required for handling and optimizing your customer calls. The solution tracks all your customer calls, records your customer conversation and stores it on cloud, shows daily call reports both agent and department wise, and more. These features in all makes your customer call management much easier and effective.

Easy and full-fledged solution

Custom and effective reporting

Optimizing customer calls is incomplete without in-depth monitoring and analysis of call reports. Our call management system provides your comprehensive reports of your business calls, both agent and department wise basis their incoming, outgoing and missed calls. This makes monitoring of your team’s performance on calls easier and allows you to make required changes accordingly.

Custom and effective reporting

6000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

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Lenskart

Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.

Magicpin
Foodpanda

This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.

Sodexo
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Frequently Asked Questions

Got questions? We've got answers. If you’ve some other queries, contact our support centre.

What are the features of this call management system?
Our call management system provides important features like IVR, Virtual Number (tollfree/non-tollfree), call tracking, callers’ database, call recording and more.
The features help in effective monitoring of customer calls with recorded conversation and reliable call reports. These reports make follow-up on missed calls easier and improve agents’ performance on calls.
MyOperator call management system is completely backed by cloud technology. The hosted servers are protected against all possible damage and your complete data is saved on cloud.
The basic features of the system are included in all pricing plans. Exclusive features can be added to the plan as per your requirements.
We do provide a 3-day trial of our cloud-based call management system. Sign up here to start your demo or call us on 92129 92129, we’ll sign up over the phone.