Smart bite is a supplier of high-tech snacks vending machines. This manufacturing company wanted a toll-free number for marketing to be printed on the packaging wrappers. Also, they wanted a call management system which could map agents across various departments and help callers connect with right departments.
Manufacturing sector caters to large number of goods across a wide region hence the volume of customers experienced by such an industry is high. Therefore, a call management system becomes an important aspect.
MyOperator provided Smart Bite with a toll-free number and an IVR. This enabled them to resolve their customer queries instantly with easy call routing. MyOperator toll free also helped them in their marketing strategies.
â€śTollfree numbers help us retain customer confidence. They can call us without spending anything and with MyOperator our team ensures prompt response.â€ť
Shruti, Sales Manager,