Call management for Manufacturing

Manufacturing

The client

Smart bite is a supplier of high-tech snacks vending machines. This manufacturing company wanted a toll-free number for marketing to be printed on the packaging wrappers. Also, they wanted a call management system which could map agents across various departments and help callers connect with right departments.

Manufacturing

Challenges

Manufacturing sector caters to large number of goods across a wide region hence the volume of customers experienced by such an industry is high. Therefore, a call management system becomes an important aspect.

Smartbite wanted a number along with a software which could help in:

  • Retaining large volume of customers.
  • Increasing sales of the manufactured goods.
  • Sustaining the value of a brand image.

Solution and benefits

MyOperator provided Smart Bite with a toll-free number and an IVR. This enabled them to resolve their customer queries instantly with easy call routing. MyOperator toll free also helped them in their marketing strategies.

Smart Bite enjoyed the following benefits:

  • Build brand image
  • Enhance customers’ experience
  • Increase sales

Some other customers using MyOperator

Manufacturing

“Tollfree numbers help us retain customer confidence. They can call us without spending anything and with MyOperator our team ensures prompt response.”

Shruti, Sales Manager,
Ispun Ltd