Ricoh is one of the finest IT organizations in the IT sector. Being in the service sector, one of their key jobs was to provide excellent customer support. They needed a platform for resolving customer queries and providing customer support. Further they wanted previous data to help train future employees.
IT industry is a combination of IT services and Business Processing Outsourcing (BPO). Providing customers quick and effective support plays a major role in customer retention in this huge, high growth industry.
MyOperator provided Ricoh with a number which enabled them to map agents to various departments. Calls were routed to the the right agent which helped resolve queries more productively.
”I, personally, took the services of VoiceTree for the first time & the experience has been quite good! This is (a) basis the communication, (and) coordination skills. Overall feedback for Voice Tree is Brilliant, however giving them a 4 star rating as there is always (a) room for improvement & consistency.”
The Flamingo Group