Ricoh is one of the finest IT organizations in the IT sector. Being in the service sector, one of their key jobs was to provide excellent customer support. They needed a platform for resolving customer queries and providing customer support. Further they wanted previous data to help train future employees.
IT industry is a combination of IT services and Business Processing Outsourcing (BPO). Providing customers quick and effective support plays a major role in customer retention in this huge, high growth industry.
MyOperator provided Ricoh with a number which enabled them to map agents to various departments. Calls were routed to the the right agent which helped resolve queries more productively.
â€ťI, personally, took the services of VoiceTree for the first time & the experience has been quite good! This is (a) basis the communication, (and) coordination skills. Overall feedback for Voice Tree is Brilliant, however giving them a 4 star rating as there is always (a) room for improvement & consistency.â€ť
The Flamingo Group