Call management for Hyperlocal sector

Grow your business with better customer calling experience

call management system foodpanda

Our customer

Founded in 2012, foodpanda operates in 22 countries serving 260+ cities with more than 36,000 restaurants worldwide. They are a leading online food ordering and delivery marketplace. For restaurants, they give them visibility in the online and mobile world, and for consumers, they make the widest gastronomic range accessible and food ordering convenient.

Their challenges

foodpanda wanted to scale their business and meet the increasing demand of delivery orders during monsoon and winter season. For this, they were required to increase their number of delivery boys.

However, while recruitment, they found the entire process very time consuming as they had to call each job applicant manually. They looked for a solution that would help them automate this process. Doing this would allow them to filter appropriate candidates from a pool of applicants and help them utilize their time.

call management system foodpanda challenges
success

Their success

MyOperator fulfilled foodpanda’s requirements by providing them with an “Outbound IVR solution.” An IVR is generally used for routing incoming calls but, MyOperator customized its IVR system for generating outbound calls. foodpanda generated outbound calls to their applicants with few questions set on the IVR. The reponse of the candidates in the IVR menu helped foodpanda shortlist candidates in much lesser time than before.

In broad strokes, foodpanda were able to hire best fit candidates effortlessly. Besides this, foodpanda witnessed additional benefits with MyOperator:

  • 500% increase in the monthly outbound calls.
  • 5 times reduction in cost incurred on per call.
  • They even discovered Hyderabad as the state with highest recruitment potential.

MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering and hiring suitable candidates fitting our criteria amongst thousands. The system helped us reduce our cost and more importantly helped us to save useful man hours time and reduce manual efforts.

foodpanda

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Businesses across the globe are using MyOperator for efficient and smooth call management.

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