Call management for E-commerce

E-commerce

The client

Flabbery.com is one of the fastest growing e-commerce services providing innovative gifting solutions. The company introduced the idea of ‘personalizing gifts’ and therefore provides options of gifting options for the consumers. Flabbery needed a complete solution for all its calls.

E-commerce

Challenges

E-commerce is the fastest growing market with a huge untapped potential which could allow it to keep its high growth rate. With the sudden spike in the number of E-commerce companies and increased competition, retaining customers is a core requirement. Flabbery wanted a complete solution for managing operations to create a deep customer
contact. They wanted to:

  • Track every sales and support call.
  • Create your customer database.
  • Understand and analyse your customer requirements.
  • Execute marketing and remarketing campaigns.

Solution and benefits

MyOperator provided Flabbery with a Toll free number that helped them in marketing and repeat sales through remarketing. Also, with a call management system in place, it helped them in over all call communication experience.

Flabbery enjoyed the following benefits with this:

  • Track and follow up with missed calls of sales and support
  • Optimize operations and improve after sales service
  • Strategize marketing campaigns

Some other customers using MyOperator

E-commerce

Customers speak

MyOperator customer reviews

“Excellent service. Our queries are (re)solved on priority basis so there is no such experience (of) we (not liking) any thing about the product.”

Shraddha accounts & HR,
Powerstores e-commerce pvt ltd