Less manual effort
Eliminate the need for agents to manually hand over the phone to another agent/department.
Calls are forwarded to the concerned department directly directly basis the caller’s input in IVR menu.
Mobility in working
Agents are free to attend calls anytime, anywhere as the calls are forwarded directly to their phones.
Multiple parallel calls
With a centralized virtual phone number, your team can attend multiple calls at the same time.
Calls are routed to the concerned department directly basis the callers’ input in keypad menu.
With call forwarding on mobile phones, agents can attend customer calls even after working hours.
Automatic call forwarding
Calls coming at your virtual phone number are automatically forwarded to any of the mapped agents’ phone numbers. This facilitates your team to attend multiple calls simultaneously and reduces the chances of missing any customer call. Forwarding calls on agents’ mobile phones also eliminates the dependency on fixed landline systems to attend calls and brings mobility in the team working.
Conditional call forwarding
Incoming calls at your virtual business number are also forwarded as per different situations. Basis the customers’ input in the IVR menu, calls are forwarded to the concerned department. Also, they can be forwarded to different agents during office hours and after office hours or holidays. This brings automation and efficiency in your customer call management.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.