Benefits of call forwarding solution

Call forwarding solution

Less manual effort

Eliminate the need for agents to manually hand over the phone to another agent/department.

Call forwarding solution

Faster resolution

Calls are forwarded to the concerned department directly directly basis the caller’s input in IVR menu.

Call forwarding solution

Mobility in working

Agents are free to attend calls anytime, anywhere as the calls are forwarded directly to their phones.

Call forwarding solution

Multiple parallel calls

With a centralized virtual phone number, your team can attend multiple calls at the same time.

Call forwarding solution

IVR menu

Calls are routed to the concerned department directly basis the callers’ input in keypad menu.

Call forwarding solution

24*7 availability

With call forwarding on mobile phones, agents can attend customer calls even after working hours.

Call forwarding for streamlined customer communication

Automatic call forwarding

Calls coming at your virtual phone number are automatically forwarded to any of the mapped agents’ phone numbers. This facilitates your team to attend multiple calls simultaneously and reduces the chances of missing any customer call. Forwarding calls on agents’ mobile phones also eliminates the dependency on fixed landline systems to attend calls and brings mobility in the team working.

Automatic call forwarding

Conditional call forwarding

Incoming calls at your virtual business number are also forwarded as per different situations. Basis the customers’ input in the IVR menu, calls are forwarded to the concerned department. Also, they can be forwarded to different agents during office hours and after office hours or holidays. This brings automation and efficiency in your customer call management.

Conditional call forwarding

6000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

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Lenskart

Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.

Lenskart
Foodpanda

MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.

foodpanda
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Frequently Asked Questions

Got questions? We've got answers. If you’ve some other queries, contact our support centre.

What is call forwarding?
Call forwarding is a feature which forwards the calls coming at your virtual number to your agents’ phone numbers, removing the need to attend/make calls from landline systems.
You can add different departments on the IVR menu and forward calls to the concerned department. You can add different agents’ numbers to attend calls during office hours and different to attend calls after office hours.
There are many companies in the market which provide call forwarding feature. MyOperator provides you a full fledged call management system with all call related features. And we also assure 24*7 customer support and 30-day refund policy.
This depends on your chosen plan. For the basic plan, your team can attend four calls simultaneously. Rest of the missed call numbers can be seen on MyOperator panel.
You can contact us on 92129 92129 or email us at hello@myoperator.co and connect with our representative. You may even take a free 3-day trial here.