Call forwarding is the process of forwarding incoming calls that land on your service number to the right department. These calls can be forwarded on your landline or mobile phones. It allows you to connect your customers with agents in your organization from anywhere, anytime.
Forward business calls without any physical mobility
Reduce the manual effort of forwarding each incoming business call. Automate the entire process of forwarding your business calls. Route and transfer calls to the right agent and department from anywhere and anytime without moving an inch.
Improve customer experience
Connect every customer that calls on your business phone number automatically to the most qualified agent. Reduce your customers’ waiting time, the number of call transfer errors and the manual effort of routing inbound calls to resolve the queries and problems of your callers instantly.
Key product features
Customize your business IVR and map multiple agents for each department to ensure that all your customer calls are forwarded to the right department and agent.
Assign each agent with a unique extension number to distribute customer calls. Connect your callers directly to specific agents through extension dialing.
Transfer calls between agents in your organization without moving an inch. Resolve customer queries instantly by transferring calls to the concerned agent.