Monitor the call activities of your call centre through real time call reports. Track and measure the performance of each department and agent, 24*7. Provide a personalized and superior call experience to all your callers by resolving problems instantly.
Key product features
Analytical call reports
Monitor the call traffic, number of calls missed, received and made in your call centre. Analyze real time call reports to measure the performance of each agent.
Transfer calls between agents in your call center without any manual efforts. Connect your callers to the right agent instantly to resolve their queries.
Track all your call center calls to ensure that you do not lose any potential lead. Follow up with your missed calls. Track the status and details of all your call activities.
Personalise and enhance your callers’ experience
Create skill and requirement based departments to map multiple agents. Set distinct extension numbers for each agent to connect callers directly to a specific agent. Distribute calls to the right agent as per your customers’ requirements for quicker and instant resolutions.
Extend your reach
Configure your call center IVR to allow customers to reach out to you from anywhere and anytime. Customise your IVR to route calls to the concerned departments during different shifts. Resolve customer queries instantly by connecting them to the right department.
2000+ customers trust us
“Since, we had call management system installed in our organization, we could actually keep a check on the customer count at the end of the day and also use it to nullify the issues which are caused from our side. Also MyOperator call routing and tracking means we are always connected and accountable to our customers.“
Anurag Shrivastav Founder, Flabbery