Monitor how your agents are interacting with customers on call & make key changes accordingly.
Understand your callers' expectations & requirements better, by listening to their conversations.
Train your agents for the expected way of dealing with customers by exemplifying recorded conversations.
Resolve your customer disputes by listening to the recorded calls and exact conversations.
Get insights from recorded calls, understand your customers’ requirements & serve them better.
With recording of calls ensure that your business complies to all such related regulatory norms.
Monitor and improve your team performance
Recording of customer calls helps in effective analysis of your agents’ on-call performance. Hear their recorded conversation and way of interacting with customers on call. Identify the areas of improvement and make key changes to improve your customer calling experience. Call recording even helps in better understanding of your customers by listening to their requirements.
Lifetime secure storage on cloud
Your customer conversations are timely recorded and automatically stored on cloud. These recordings can be easily located and downloaded from the panel. You can even check the previous recordings with the phone number of the customer or even date wise. These recordings can be reliably used for resolving future disputes or for employee training purposes.
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.