Benefits of Call Recording

Quality control

Monitor how your agents are interacting with customers on call & make key changes accordingly.

Key insights

Understand your callers' expectations & requirements better, by listening to their conversations.

Impactful training

Train your agents for the expected way of dealing with customers by exemplifying recorded conversations.

Future evidence

Resolve your customer disputes by listening to the recorded calls and exact conversations.

Customer satisfaction

Get insights from recorded calls, understand your customers’ requirements & serve them better.

Regulatory compliance

With recording of calls ensure that your business complies to all such related regulatory norms.

Record and store your customer calls

Monitor and improve your team performance

Recording of customer calls helps in effective analysis of your agents’ on-call performance. Hear their recorded conversation and way of interacting with customers on call. Identify the areas of improvement and make key changes to improve your customer calling experience. Call recording even helps in better understanding of your customers by listening to their requirements.

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Lifetime secure storage on cloud

Your customer conversations are timely recorded and automatically stored on cloud. These recordings can be easily located and downloaded from the panel. You can even check the previous recordings with the phone number of the customer or even date wise. These recordings can be reliably used for resolving future disputes or for employee training purposes.

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6000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

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Lenskart

Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.

Lenskart
Foodpanda

MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering & hiring suitable candidates. The system helped us reduce our cost & save manual effort & time.

foodpanda
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Frequently Asked Questions

Got questions? We've got answers. If you’ve some other queries, contact our support centre.

For how long these recordings are stored?
These recordings are available on the panel for unlimited time duration. These can be accessed at any point of time in future.
We value your business privacy. The recordings are securely uploaded on cloud and are protected by unbreakable security measures.
Yes. The recordings are downloadable from the panel itself. They can even be further shared by you for training and other purposes.
No. The call recording feature is included within the complete MyOperator package and you’ll not have to pay any extra money to use the call recording feature.
All the recordings are available on MyOperator panel itself. Simply search the phone number and you’ll get its recording there and then.