1800 toll-free numbers on billboards, Airtel, BSNL and a dozens of customer care numbers are freakingly common. Companies do not use toll-free numbers as they have enough money to spend(large companies have enough money to invest but stakes are equally high!) but these companies use such numbers simply to attract customers and provide them a service for free
But here is the question: In this ad-saturated world where social media and marketing strategies like free gifts and discounts are successful in drawing customers’ attention, why invest on toll-free numbers?
Organizations and customers share a symbiotic relationship, therefore, choosing a toll-free is a part of this symbiotic strategy. There are few thought processes working behind the success of a toll-free number.
Let us read these psychologies with the help of an infographic.
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Parallel Psychologies behind a toll-free number – An infographic by the team at MyOperator tollfree
Each investment done by a company is to influence the customer behaviour. Customers are always in want of a free medium to get in touch with an organization. Therefore, it is always important to choose an effective communication medium so that you achieve excellent customer interaction.
If you are looking for a tollfree number, get it here!