From 9 to 5 to 24*7: Tracing The Evolution Of Customer Service

February 5, 2018 by

Thousands of blogs on customer service trends are talking about pros and cons, giving tips on ensuring desirable customer experience… Why? What has made customer service such a crucial matter of today and where did it emerge from? The answers and resultant change has proven to be a significant matter of today. The witnessed growth and evolution of customer service has been truly phenomenal. With the change in the way…

Why having your own startup is the coolest thing ever
January 5, 2018 by

Why having your own startup is the coolest thing ever

Do you know what you want and why you want it? Are you an innovator? Are you a risk taker? Are you a good leader? If the answer to even one of the above questions is ‘yes’, then you ought to startup! Think how cool it would be if pursuing your dream earns you money and fame. Some of the world’s most successful entrepreneurs also unleashed their genius a little…

7 Steps To Making A Great Pitch For Your Startup
December 23, 2017 by

7 Steps To Making A Great Pitch For Your Startup

This is the era of Entrepreneurship. Workaholic blood is marinating in a pool of ideas seeking fruitful opportunities. Some ideas are intellectually formulated while others are passion driven. But sooner or later, every idea has to go through the catastrophe. Because you are reading this blog, I assume you’re on the path of planning pitches. Now ‘You’, the pitcher must know that 25-35% of valuation is actual cash funding. So…

Ted talks for entrepreneurs
December 7, 2017 by

5 must watch TED Talks for entrepreneurs

TED Talk is an introspectional entertainment. Yes, this is how I define it. “TED Talks; Ideas Worth Spreading”, do not only leave you with an idea, they spark a deep introspection within you, leaving you with tons of questions, opinions, curiosity and an ultimate motivation to do something different. Many a times, small things that you need to change, go unnoticed. These TED Talks stir our subconscious mind and we…

November 24, 2017 by

How to Improve Your Customer Experience with IVR

“While 80% of companies claim to offer superior customer service, only 8% of their actual customers assign them the same grade” – Customer Think Article So, why this gap? This gap between customer expectations and reality is often because of the lack of adequate feedback measures to allow customers reach out to a brand through multiple channels. Another reason can be customer feedback slipping through the cracks because of live…