IVR design

Design your IVR just the way your callers want: An ultimate guide

April 9, 2019 by

He was pissed off. It had been just a week that he started using their services, and there were already many issues. He needed some technical assistance immediately. He raised an online support ticket, however, didn’t receive satisfactory help. Finally, he decided to call on their customer support contact number. He was positive that his problem will definitely be sorted over the call. Once the call got connected, he was…

automation in customer call management
March 26, 2019 by

Automation in customer call management: For ease and reliability

It’s about last week when I was sitting in my office sales bay. As usual, sales agents all around were on call with our ‘potential’ customers. Like typical ‘sales-thing’, the conversation was all about the benefits MyOperator has for a business. Amongst those multiple spoken advantages, one word was quite common and repetitive, ‘automation’一 how our product brings automation in managing customer calls. After hearing those discussions (negotiations and requirements)…

US virtual number for US business
January 29, 2019 by

US virtual number to unlock your global business success

Conducting business internationally is both a dream and challenge for most businesses. But when international means the USA, the probable challenges as well as expected profits rise up substantially. No wonder, every year millions of businesses enter the US market. However, equally astonishing is the fact that amongst those million businesses, thousands of them are not even physically located in America. They are companies based in other countries dealing with…

International phone number for business
January 25, 2019 by

Why international phone numbers for your global business is a must?

Taking a business global is both attractive as well as challenging for an entrepreneur. International expansion gives a businesses access to faster growing economies but at the same time, it involves adapting to new cultures, different time zones, communicating in newer languages, and many other significant differences. To handle these challenges smartly, it’s important to streamline and smoothen the process of international expansion. International phone numbers for your business help…

Factors to consider before you take your business global
December 28, 2018 by

5 factors to consider before you take your business global

Conducting business globally is one aim every growth-oriented business wants to achieve. It not only enlarges the potential market but also protects the business against the risk of possible decline in the domestic market. What’s notable is that with recent globalisation reforms, easy payment gateways, smoother digital connect with people overseas, international business expansion has become much easier and achievable. Every year, thousands of businesses break their geographical barriers and…