Handle any call volume and geographically dispersed teams efficiently. Route all incoming calls smoothly within your team members based on your routing strategy using an Automatic Call Distributor.
While your company experiences higher call volumes, route calls automatically to the agents who are apt to address the issues of the callers or simply direct them to voicemails. Hence, callers are never lost.
An ACD integrated with a CRM helps your agents keep a track of all the customer interactions. Your agents can now have an access of the communications being held with the callers and stay updated about customer information.
Connect large volume of incoming calls with a specific agent or department based on the requirement of the requirement or priority of the call.
Help your callers leave their important messages in the voicemail, thus helping your agents to go and check back how many calls they missed and follow up accordingly.
Route calls to agents sitting at a different or a remote area. All the agents working in different geographies can function as one single team promoting business mobility.
customers trust us
“Since, we had call management system installed in our organization, we could actually keep a check on the customer count at the end of the day and also use it to nullify the issues which are caused from our side. Also MyOperator call routing and tracking means we are always connected and accountable to our customers.“
Anurag Shrivastav Founder, Flabbery