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Radhika Aggarwal

Radhika Aggarwal is a content marketer at MyOperator. Her educational background in English Honours has given her a broad base in writing and critical line of thought.

automation in customer call management

Automation in customer call management: For ease and reliability

March 26, 2019 by

It’s about last week when I was sitting in my office sales bay. As usual, sales agents all around were on call with our ‘potential’ customers. Like typical ‘sales-thing’, the conversation was all about the benefits MyOperator has for a business. Amongst those multiple spoken advantages, one word was quite common and repetitive, ‘automation’一 how our product brings automation in managing customer calls. After hearing those discussions (negotiations and requirements)…

US virtual number for US business
January 29, 2019 by

US virtual number to unlock your global business success

Conducting business internationally is both a dream and challenge for most businesses. But when international means the USA, the probable challenges as well as expected profits rise up substantially. No wonder, every year millions of businesses enter the US market. However, equally astonishing is the fact that amongst those million businesses, thousands of them are not even physically located in America. They are companies based in other countries dealing with…

Factors to consider before you take your business global
December 28, 2018 by

5 factors to consider before you take your business global

Conducting business globally is one aim every growth-oriented business wants to achieve. It not only enlarges the potential market but also protects the business against the risk of possible decline in the domestic market. What’s notable is that with recent globalisation reforms, easy payment gateways, smoother digital connect with people overseas, international business expansion has become much easier and achievable. Every year, thousands of businesses break their geographical barriers and…

Challenges of international business expansion
December 4, 2018 by

The inescapable challenges of International business expansion

With increasing globalisation and digital connectivity, most businesses are eyeing on international expansion. Companies are transacting with customers located across the globe and reaching a mass audience. In fact, such global expansion has become almost a requisite for long-term growth. However, as the global marketplace becomes more interconnected, the challenges involved increases and become more detrimental. The target market widens, the size of potential audience enlarges, and so the number…

missed business calls are missed business opportunities
November 16, 2018 by

Missed business calls are missed business opportunities

How many business ‘calls’ and ‘opportunities’ did you miss today? Also yesterday? You might be wondering, “what’s the connection between the two?” Most organizations like yours just forget how they use phone calls to develop relationships, make purchases, and generate business; similarly, customers do it too. Another notable thing here is the ‘calling experience’ which holds your business’ reputation. Studies show that communication over phone is still the prime medium…