After hours call routing is the process of routing calls to agents in your organization after office hours or allowing your customers to leave their messages over a voicemail. It extends the reach of your business 24*7 and allows you to handle calls both, during business and non business hours.
Let your callers reach out to you from anywhere, anytime
Receive incoming calls directly on your mobile phone. Attend to queries of your callers 24*7 with MyOperator’s after hours call
routing. Connect customers to specific agents even when they are not in office to resolve their problems.
Enhance customer experience
Set a voicemail or after office hour IVR to allow your callers to leave their messages in a voicemail. Transfer customer calls to the right department through extension or comma dialing. Enhance your customers’ call experience by allowing them to reach out to you after office hours.
Key product features
IVR after office hours
Customize and create an IVR after office hours to ensure you do not miss any business call. Connect callers to agents even when they are not in office.Stay available round the clock.
Subscribe for call reports via SMS or email to monitor your business’s call traffic after office hours. Keep a track on the call status of each business call to measure your agent’s performance on calls.
Assign distinct extension numbers for each agent handling customer calls. Connect callers with agents who are not in office through extension dialing.