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17 bad habits to avoid this year while handling customer calls.

17 bad habits you should avoid this year while handling customer calls

March 21, 2017 by

I’m sure generating leads and converting prospects into fully paying customers are your primary goals like most businesses. But, while fulfilling these objectives, don’t neglect the experience you give to your customers. Because statistically, it is proven that 67% of customers mention bad experiences as a reason for churn. Providing a personalized and memorable customer experience is critical for the growth and success of your business. After all, your customers…

How MyOperator helped Lenskart manage their business operations
March 1, 2017 by

How MyOperator helped Lenskart manage their business operations

With growing internet penetration, e-commerce sector is flourishing in our country and capturing more and more market share with each passing day. Founded in 2010, Lenskart is one of the leading e-commerce companies in India. It is an online shopping portal for eyewear which is the first of its kind that came into existence. It delivers its services in more than 450 cities across India.In 2013, it introduced its home…

Secrets to achieve better sales with Call Automation
February 14, 2017 by

Secrets to achieve better sales with call automation (Infographic)

Customers are always in a rush seeking for quick on-call solutions. Considering flawless communication as a major contributor in customer acquisition, satisfaction, and retention, automating your customer communication and sales process certainly won’t hurt. Encourage better sales with Call Automation Call automation can help smooth out the rough and manual process of tracking business calls. Its integration with your daily operations can automatically lead to agent productivity over calls and…

Deliver superior customer experience with MyOperator’s Call Recording facility
January 23, 2017 by

Deliver superior customer experience with MyOperator’s Call Recording feature

Businesses are always working towards building a better product, improving the technology they implement or planning new marketing strategies to survive the cut-throat competition they face. However, a crucial element that they often forget is improving their customers’ experience. According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. It is therefore, important for every business to ensure that…

3 Myths of Call Tracking Debunked
January 10, 2017 by

For people who haven’t optimized on business calls yet – 3 Myths debunked

Let’s start with this first. What is call tracking? (We’ll talk about the myths later) Well for those of you who believe in numbers and have analysed metrics related to search queries, must have definitely explored Google Analytics for the digital traffic you get. Right? It’s the same concept with phone calls. The idea is straight (and enticing at the same time). Just track your call metrics for the right…