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Food and Hospitality industry depends on IVR

Professional Voice IVRs are increasing customer appetites

Posted on March 19, 2014 at 10:31 am by     

If you are residing down south you’d probably know Bakasur. But for those in northern side of India it’s a must visit. KK Eateries Pvt. Ltd, has its online ventures BAKASUR in Bangalore. It’s value is further enhanced when it is the only few restaurants in Bangalore, where they do not use artificial colors, seasonings or any other kind of adulterants.

Despite all things working for them customer responses were still luke-warm.

 Yes! waiting for a table could be a big turn-off while you are all dressed for a dinner. 

“Big tables, giant furniture, unique china, live music and yummy food ! We were a group of 7 and this was our first visit to Bakasur. I had heard a lot about this place and was eager to try it.We ordered both veg and non veg food and few drinks. All items were served well on time and were delicious. The only complain i would have is that we had to wait approx 40mins to get a table. The staff was very helpful and even though we were the last guests to leave they were serving us properly and without any delays,” reviewed Suvandra Tripathy.

Yes! waiting for a table could be a big turn-off while you are all dressed for a dinner.

Hospitality sector requires customer trust, perhaps more than any other sector. Customers have a long-list of requirements, and they rightfully should make use of every penny spent. KK Eateries try to improvise and improve as promising a trouble-free dining comforts . Now, began brainstorming sessions and some the soluble problem areas were categorically identified:

  • They faced lots of problems to interact with customers, approaching them online.
  • Their own number was constantly busy.

  • They were in need to build brand stability into the market which put strong impact on customers.

Therefore the venture looked for a cool customized IVR (Interactive Voice Response) solution to interact with customer on its one number that should be displayed on its website and other marketing campaigns.

 myoperator performance

 

Here’s where MyOperator came in the picture and got the solution that gave them a professional voice IVR as per their requirements. KK Enterprises opted for a MyOperator Tollfree number and floated it across all their customer touch points.

  • The client’s were pleasantly surprised by the amazing welcome message.
  • They now could make reservations, complaints, feedback and touring bills on this one stop number.
  • Apart from the smooth services rendered the customer has the feel good factor of talking to the very professional IVR set-up too.

 The client’s were pleasantly surprised by the amazing welcome message. 

This simple addition provided the business  a strong customer interaction and helped them analyze their revenue and leads. Hence, IVR as always helps in complete brand-building.

After the incorporating IVR services; trouble free dining solutions were provided.There was no rocket-science involved. All that was required was a easily accessible number, which aided making the bookings and now the restaurant staff could hassle-free concentrate on client’s requirements.

The entrepreneurs got away with a over bogged down number, along with customer information and smilingly fresh consumers ready to hit the table.

“Definitely one among the best lunch buffet restaurants in town. The buffet spread is huge, at least compared to many other restaurants around. The live chat counter makes the spread even more delicious. The place is crowded around lunch time and so, its better to go with a reservation. There were some interesting desserts and delicacies in the spread. We were about 12 of us and everyone liked the food. After all it is managed by Chef Ravi and Mr. Animesh. All is 5/5,” says the very satisfied Reshav Kandhawa.

This article is contributed by Aakaanksha Singh. She is a professional Blogger, columnist and an author.

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