How tollfree number attracts customers : Afton’s Experience
About the Customer: Afton Fitness supplies useful and innovative Fitness equipment to homes and gyms across India, Singapore and Dubai.
We opted for the tollfree number on an experimental basis. So, while we took a virtual number from VoiceTree, we also started alongside, an all India tollfree number. Our requirement was penned to using an IVR for:
- Separating Sales and Service calls for accordingly handling.
- Creating a positive first impression with an automated Welcome Message.
The inevitable happened. Our tollfree number receives 76% more calls.
So, while our virtual number graph looks like this:
Our toll-free number graph goes something like this:
Toll-free is the number of choice for the Customers, and hence, for us.
Also, we double MyOperator Panel as a Contact Book for our Company. I enter the contact details of every new employee that joins! No Hassle!!
It has also been a comfort to know that next time someone asks for Faxing a document to them I can use the same panel. When I told my Business Associate that my Toll-free number doubles as my FAX number, Oh Boy, the look was interesting!
That’s about my experience with MyOperator. How is it working for you?
This article is Written By: Sumit Kalra, CEO, Afton Fitness.