Call transfer is an important feature required for any business phone system. It helps a receiver to redirect a call to the right department or person so that customer queries are answered immediately.
If someone from Sales department can handle a query better than a person from Technical department then one can easily transfer the call without disconnecting the current call. This practice helps in dealing with the queries effectively and increases the probablity of lead conversion.
Some of the useful advantages of call transfer are as follows:
- Enhance communication among various departments
- Easy accessibility
- Right person may answer the call