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3 Myths of Call Tracking Debunked

For people who haven’t optimized on business calls yet – 3 Myths debunked

January 10, 2017 by

Let’s start with this first. What is call tracking? (We’ll talk about the myths later) Well for those of you who believe in numbers and have analysed metrics related to search queries, must have definitely explored Google Analytics for the digital traffic you get. Right? It’s the same concept with phone calls. The idea is straight (and enticing at the same time). Just track your call metrics for the right…

Assign Contact connects customers to the same agent each time they call.
January 5, 2017 by

Get smart with customer relationships – Introducing Assign Contact

One of the prime goals of any business is customer retention. It is therefore, of utmost importance to give them an experience that makes them want to come back for more. Our new feature release is driven primarily with the motive to help you build a stronger relationship with your customers. We’re super excited to bring to you our new feature , “Assign Contact”! An Assign Contact is applicable only…

Three things Startups ought to have in 2017
December 31, 2016 by

3 Things businesses ought to have in 2017

As 2016 approaches the finishing line, most businessmen like you are taking out time for reflection. It’s time for some serious goal setting by analyzing the mistakes and the takeaways from the past year. In the new year, wouldn’t you want more of everything for your business? By ‘more’ I mean, more customers, more revenue, more customer satisfaction and more employee productivity. Here are the three things which will help…

Meet MyOperator’s Outbound Dialer - Our advanced customer service feature
December 7, 2016 by

Meet MyOperator’s Outbound Dialer – Our advanced customer service feature

The “Wait and then pitch” strategy is now outdated! If you want to thrive in today’s competitive business world, you need to opt for marketing strategies in which you make your customers the king. You need to approach new potential customers and at the same time encourage and entice your existing customers with beneficial offers. Our new product feature release is driven primarily by this motive. We’re elated to introduce…

Customer support is vital post demonetization.
December 1, 2016 by

Are you supporting your customers during demonetization?

That day I ordered a pair of jeans from an e-commerce website opting for the ‘Cash On Delivery’ option. At around 8:30 pm on the same day, when my dad switched on the TV, we were shocked at the announcement made by Mr.Modi to demonetize Rs. 500 and Rs.1000 notes with effect from 8th midnight. The decision was so abrupt and unexpected that I had no time to react. My…