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Deliver superior customer experience with MyOperator’s Call Recording facility

Deliver superior customer experience with MyOperator’s Call Recording feature

January 23, 2017 by

Businesses are always working towards building a better product, improving the technology they implement or planning new marketing strategies to survive the cut-throat competition they face. However, a crucial element that they often forget is improving their customers’ experience. According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. It is therefore, important for every business to ensure that…

Assign Contact connects customers to the same agent each time they call.
January 5, 2017 by

Get smart with customer relationships – Introducing Assign Contact

One of the prime goals of any business is customer retention. It is therefore, of utmost importance to give them an experience that makes them want to come back for more. Our new feature release is driven primarily with the motive to help you build a stronger relationship with your customers. We’re super excited to bring to you our new feature , “Assign Contact”! An Assign Contact is applicable only…

Meet MyOperator’s Outbound Dialer - Our advanced customer service feature
December 7, 2016 by

Meet MyOperator’s Outbound Dialer – Our advanced customer service feature

The “Wait and then pitch” strategy is now outdated! If you want to thrive in today’s competitive business world, you need to opt for marketing strategies in which you make your customers the king. You need to approach new potential customers and at the same time encourage and entice your existing customers with beneficial offers. Our new product feature release is driven primarily by this motive. We’re elated to introduce…

How to drive better social media results through call tracking metrics
November 29, 2016 by

How to drive better social media results through call tracking metrics

In this write up you’ll learn: Why you should use social media channels to enhance your brand name. How call tracking can help you optimize on your social media marketing strategies. How you should approach different social media sites to ensure the best outcomes. Companies these days are continually racing to commercialize their product innovations ahead of their competitors. However, the perennial challenge that most face is, determining the strategy…

MyOperator-unveils-3-advanced-features-in-the-Live-call-widget-(just-for-you)
August 30, 2016 by

MyOperator unveils 3 advanced features in the Live call widget (just for you!)

Listening to our customers and iterating on their feedback has always been one of our prime objectives. Every new feature and update that we implement is to ensure that our customers imbibe a better communication system. Our latest release is also driven primarily by this motive. We’re happy to introduce advancements in the Live call widget. The Live call widget, which was previously limited to viewing ongoing calls’ details has…